Privacy Policy
Last updated: June 2026
The Star Guys ("we", "us") respects your privacy and handles personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What we collect
- Identity & contact details: name, business name, email, phone, delivery and billing address;
- Order & quote history, product preferences, freight destinations;
- Payment details (processed by our payment provider — we do not store full card numbers);
- Website analytics: IP address, device and browser type, pages viewed, referring URL, approximate location.
2. Why we collect it
- To prepare quotes and fulfil orders;
- To arrange freight and door delivery;
- To respond to enquiries and provide customer support;
- To send transactional messages (order confirmations, freight updates);
- To send marketing communications, where you have consented (you may opt out at any time);
- To improve our website, products and service;
- To prevent fraud and meet legal obligations.
3. Who we share it with
We share personal information only as necessary with:
- Freight carriers, shipping lines and customs brokers (to deliver your order);
- Our payment processor;
- Hosting, email and analytics providers that support our website and back-office systems;
- Professional advisers (accountants, lawyers) under confidentiality;
- Government authorities where required by law.
Some of these providers may store data outside Australia (commonly the United States and the European Union). We take reasonable steps to ensure they handle your data consistently with the APPs.
4. Cookies & analytics
Our website uses cookies and similar technologies to remember preferences, keep you signed in and measure traffic. You can disable cookies in your browser, but some features may not work as expected.
5. Security & retention
We protect personal information with reasonable physical, technical and administrative safeguards. We keep records only as long as needed for the purposes above or as required by law (typically 7 years for tax and accounting records).
6. Access, correction & deletion
You can ask for a copy of the personal information we hold about you, request correction of inaccurate data, or request deletion (subject to our legal record-keeping obligations). Email sales@thestarguys.com.au.
7. Marketing opt-out
Every marketing email contains an unsubscribe link. You can also reply STOP to any SMS or email us to opt out.
8. Complaints
If you believe we have mishandled your personal information, please contact us first so we can try to resolve it. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
9. Updates
We may update this policy from time to time. The "last updated" date at the top reflects the most recent change.