Product Warranty

1. What's covered

The Star Guys warrants steel droppers, posts, strainers, wire and associated fencing hardware supplied by us against manufacturing defects in materials and workmanship for a period of 12 months from the date of delivery. Typical examples of a covered defect:

• Galvanising failure (flaking, missed coating) on goods stored and installed correctly;
• Failed welds on factory-assembled product;
• Out-of-spec dimensions vs the published product description.

2. What's not covered

This warranty does not cover damage or failure caused by:

• Installation contrary to industry practice or manufacturer guidance;
• Exposure to corrosive chemicals, fertilisers, marine spray (within 1 km of the coast) or industrial fallout;
• Bushfire, flood, livestock impact, vehicle impact or other physical damage;
• Use outside the intended purpose (agricultural fencing) — including structural, marine, decorative or load-bearing use;
• Modification, cutting, welding, drilling, painting or re-coating after delivery;
• Normal wear, weathering and surface oxidation that does not affect structural performance.

3. Remedy

Where a warranty claim is approved, we will, at our election: repair, replace or refund the affected goods. Replacement freight to your nearest port is at our cost; door-delivery freight beyond the port is by quote.

This warranty is non-transferable and applies only to the original purchaser.

4. How to claim

Email sales@thestarguys.com.au with your invoice number, photos of the affected goods (including the defect close-up and the installation context), and a brief description of the issue. See our Returns & Refunds Policy for the full claim process.